CRM and customer view
Manage companies, contacts, notes and customer information centrally within your own organisation.
AFB COMMERCE PLATFORM
One place for every customer interaction
AFB Commerce brings together CRM, support, Microsoft 365, Yeastar telephony, wallboards and technical management. Simple in daily use and professionally configured for your organisation.
AVAILABLE NOW
Available01
Available02
Available03
Available04
Available05
Available06
Available07
Available08
Essential customer processes, connected
Not overloaded software, but one focused workspace in which people quickly find what they need. Modules are activated per organisation and remain strictly tenant-bound.
Tickets and support
Register, prioritise, assign and track support requests with clear ownership and a complete history.
Microsoft 365
Process incoming email in the ticket workflow and keep communication with the relevant support request.
Yeastar telephony
Combine calls, missed-call follow-up, CRM information and call control in the same environment.
Your Phone Manager
Securely manage forwarding, favourites, profiles and automatic route restoration through the web environment.
Yeastar Wallboards
Display current queue performance, agent statuses and outbound calls on secure screen locations.
Hosting and websites
Bring hosting status, support and connected WordPress environments together in central technical management.
Tenant-bound management
Work per client environment with separate users, roles, licences, data and audit records.
NEW IN AFB COMMERCE
From information to the right next action
The daily workspace brings priorities, customer contact and follow-up together. Quotes and orders already work within Commerce; the external order-source connection will be added when its API is available.
Today
A personal work queue for callbacks, open tasks and customer matters that require attention.
Conversations
One overview of telephony, CRM and support conversations, linked to the correct customer.
Flow
Simple if-then rules for assignment, alerts and consistent follow-up.
Quotes & Orders
A controlled journey from quote to order with a prepared adapter for the future source API.
YEASTAR WALLBOARDS
Real-time visibility for every service team
Give teams an immediate view of queues, availability and performance. Tailor every wallboard completely to its own workflow and brand, independently per tenant and profile.
- Multiple simultaneous displays without a shared PBX login
- Secure screen tokens that can be renewed or revoked individually
- Automatic refresh, outage indication and self-reconnect
- Live distinction between queue traffic and outbound calls by queue agents
- Custom logo, title, colours, language, light/dark theme, KPI selection and free-form tile layout
Service Wallboard● LIVE · DEMO
3Waiting
00:42Avg. wait
6Missed
128Answered
7Available
4Busy
91.8%SLA today
INTEGRATED WORKFLOWS
Connect customer data, email, support and telephony
AFB Commerce is designed to reduce fragmentation between the systems used for customer contact, support and IT services.
Microsoft 365
Email
Tickets
Support
AFB Commerce
Integrated workflow
CRM
Customer data
Yeastar PBX
Telephony
OFFICIAL AFB SERVICES
AFB Commerce is developed by AFB Communications
Visit the official AFB Communications website for more information about hosting, telephony, support and IT services.
FAQ
Frequently asked questions about AFB Commerce
What is AFB Commerce?
AFB Commerce combines CRM, support tickets, Microsoft 365 email, business telephony, hosting and WordPress management.
Does AFB Commerce include CRM?
Yes. Companies, contacts and customer information can be managed centrally.
Can Microsoft 365 connect to the ticket system?
Yes. Microsoft 365 email is integrated with the support ticket workflow.
Does AFB Commerce work with Yeastar telephony?
Yes. Yeastar PBX integration connects business telephony with CRM processes.
What is Your Phone Manager?
Your Phone Manager provides secure forwarding to internal extensions or external numbers, bulk control, automatic restore, favourites and profiles. The native iOS and Android apps are currently in internal testing.
Can Wallboards run on multiple screens simultaneously?
Yes. Each screen uses its own revocable, read-only display link. No additional Yeastar user accounts are required and screens cannot sign each other out.
Can AFB Commerce manage WordPress websites?
Yes. Connected WordPress environments can be centrally registered and monitored.
AFB COMMUNICATIONS
Contact us
Discover what AFB Commerce can do for your organisation
Talk to AFB Communications about CRM, Microsoft 365, support, telephony, hosting and WordPress management.